Help

Support

Got Questions or Need Help? Don't Hesitate to Ask!

Feel free to reach out to our support team. We are always happy to help in any way we can!

→ https://helio-hmi.com/en/support

Contact Support from Within HELIO

To access our support team, go use the Help Button within the Project Editor.

Questions & Answers

HELIO Runtime

Why is there an offset between the timestamps from my PLC and those displayed on the HMI?

What are URL Parameters and How can I use them?

HELIO IDE

Why does my CSV import fail with a “Could not import list – Invalid data format” error?

Why did my HELIO project import fail?

Why does HELIO use the "px" unit?

How can I switch between Edit and Test Mode faster?

HELIO HMIs

Why doesn't HELIO pop up the on-screen keyboard on my touch panel?

How to run my HMI on a touch panel using a browser in fullscreen mode?

Why aren’t the special characters I added to the translation files rendered correctly in my HMI?

HELIO Data Layer

Data Sources

MQTT

Why isn't HELIO displaying the MQTT-published data tree as expected?

Why is there an offset between the timestamps from my PLC and those displayed on the HMI?

Licensing

How does HELIO determine the license limits?

How can I check the current limits of the project I am working on in the HELIO IDE?

How do I purchase a license?

What is the difference between Runtime and Developer License?

HELIO Editions Help

ctrlX Edition

How can I download an invalid project from a ctrlX device?