Why did my HELIO project import fail?

Symptom

You have …

• …have exported a HELIO project and saved it on your computer as an <ProjectName>.helio file. See Export an Existing Project.
• …would like to import it into your active HELIO instance.
• …you get an error message during import that the project import failed.

---

Resolutions

Did you export the project with an older HELIO (prior to 12.4) version?

Cause

Starting with HELIO 12.5, exported projects created with older HELIO versions (≤ 12.4) can no longer be imported

Why this change? We are improving the upgradeability of the HELIO project export format. With newer versions of HELIO, it is now possible to introduce automatic upgrades when importing older projects. However, to achieve this, we need to include additional metadata in the export that allows us to determine the version we are upgrading from. Unfortunately, we cannot retroactively add this metadata to old exports. So ask yourself the following question before upgrading…

Resolution

See 1. Make sure to upgrade HELIO project backups if you plan to reactivate with newer Versions of HELIO

---

Didn’t solve the issue for you?

-> Get Help & Support